Refunds & Exchanges


Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted (if applicable) 

[Refunds] (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

[Late or missing refunds] (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at admin@sheldonet.com. 

[Sale items] (if applicable) 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

[Exchanges] (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@sheldonet.com.

To return your product, you should mail your product to: Sheldonet Toy Store, L2-050, level 2, MyTOWN Shopping Centre,, No.6, Jalan Cochrane Seksyen 90, 55100 Kuala Lumpur KUL, Malaysia 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

[Damaged Parcel Upon Receive]

In the event,where,should you,customer,receive a damage or tampered parcel,upon receiving,from courier,kindly reject the parcel and have it requested,to sent back to sender. Upon rejection,please inform us alongside with your Order ID,prior,so,we may assist further in looking into this matter.

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